Refund & Return Policy

At NeuroPulseTech, we are committed to delivering innovative products that meet the highest standards of quality and reliability. Our mission is to ensure every customer receives products that perform as intended and add real value to their daily lives. However, we understand that unexpected issues may occur, and we have developed a clear and fair Return & Refund Policy to address such situations with professionalism and care.

Scope of the Policy

This policy explains the terms and conditions under which returns and refunds are handled. By placing an order with NeuroPulseTech, you agree to comply with the guidelines outlined below.

Eligibility for Refunds

NeuroPulseTech provides a full refund only for items that arrive damaged, defective, or non-functional. To qualify for a refund or replacement, the following conditions must be met:

Notification: You must contact our Customer Support team within 7 calendar days of receiving your order.
Evidence: Provide clear photographic or video evidence of the damage/defect, along with a description of the issue.
Inspection: All returns are subject to review by our Quality Assurance team to verify the claim.

Once your claim is validated, you may choose between:

A full refund to your original payment method, or
A replacement item, shipped at no additional cost.

Non-Eligible Scenarios

To maintain fairness and efficiency, the following cases are not eligible for refunds or returns:

Change of Mind / Preference: Refunds will not be issued for reasons such as choosing the wrong size, color, or style. Please review product details carefully before purchasing. If a cancellation request is made before order fulfillment, a 20% processing fee will be deducted from the refund.
Incorrect Orders Due to Customer Error: If you accidentally order the wrong product (e.g., incorrect model, color, or quantity), we cannot issue a refund. However, our support team will do their best to assist you with alternative solutions.
Damage After Delivery: Items damaged, modified, or mishandled after receipt are not covered by this policy.
Final Sale Items: Products marked as Final Sale on their product page are non-returnable and non-refundable.

Return Process

To initiate a return, follow these steps:

Contact Support:
- Email our Customer Support team at support@neuropulsetech.com within 7 days of receiving your order.
- Include your order number, photos/videos of the defective item, and a detailed description of the issue.
Return Authorization:
- If approved, our team will issue a Return Authorization (RA) number and provide instructions for sending the item back.
- The RA number must be clearly visible on the return package.
Shipping the Item:
- Items must be returned in their original packaging, with all tags, accessories, and manuals included.
- Customers are responsible for return shipping costs unless the product is confirmed to be defective or damaged upon arrival.
Refund Processing:
- Once we receive and inspect the item, we will process your refund to the original payment method.
- You will receive a confirmation email when your refund has been issued.

Important Terms

Original Packaging Required: Returns without original packaging and accessories will not be accepted.
Timeliness: Refund requests must be submitted within the 7-day window. Late claims will not be processed.
Non-Refundable Costs: Original shipping fees are non-refundable, except in cases where the product is deemed defective or damaged.

Customer Support

At NeuroPulseTech, customer satisfaction is our top priority. If you have any questions or require assistance with your order, our support team is always ready to help.

📧 Email: support@neuropulsetech.com

Our Commitment to You

We strive to provide a smooth, reliable, and transparent shopping experience. While our products are designed with precision and care, we also count on your cooperation in following this policy. Your trust matters to us, and we are here to support you every step of the way.

Thank you for choosing NeuroPulseTech — where technology meets innovation for a better tomorrow.

Sincerely,
The NeuroPulseTech Team