Privacy Policy

This Privacy Policy describes how NeuroPulseTech (“the Site”, “we”, “our”, or “us”) collects, uses, and safeguards your personal information when you visit or make a purchase from our Site.

Contact

If you have questions about this policy, need more details about our privacy practices, or would like to submit a complaint, please contact us via email or our website’s contact form:

📧 Email: support@neuropulsetech.com

Collecting Personal Information

When you use our Site, we collect certain details about your device, your interaction with the Site, and the information necessary to process your orders. If you reach out for customer support, we may also collect additional details.

For the purposes of this Privacy Policy, any information relating to an identifiable individual is referred to as “Personal Information.”

Types of Personal Information We Collect:

1. Device Information

Purpose: To ensure the Site loads properly, and to perform analytics that help us optimize performance.
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure: May be shared with our platform provider (Shopify).
Data Collected: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and interaction with the Site.

2. Order Information

Purpose: To process your purchases, handle payments, arrange shipping, provide order confirmations, screen for fraud, and—if you choose—share offers or updates.
Source: Collected directly from you.
Disclosure: Shared with our payment and fulfillment processors (including Shopify).
Data Collected: Name, billing/shipping address, payment details (including credit card information), email address, and phone number.

3. Customer Support Information

Purpose: To provide you with customer support.
Source: Collected directly from you.

Minors

Our Site is not intended for individuals under 15 years of age. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe your child has provided us with such information, please contact us so we can delete it.

Sharing Personal Information

We share your Personal Information with service providers to help deliver our services and fulfill orders. For example:

We use Shopify to power our online store. Learn more about Shopify’s practices here: Shopify Privacy Policy.
We may also share your data to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide relevant marketing and advertising.

Examples:

Google Analytics helps us understand customer behavior. Learn more: Google Privacy Policy. Opt out: Google Opt-out Tool.
We may share data with advertising partners (via cookies or similar technologies).
We use Shopify Audiences to connect with potential customers who may be interested in our products.

To learn more about targeted ads, visit: Network Advertising Initiative.

Opt-out options:

Using Personal Information

We use your Personal Information to:

Offer products and services for sale.
Process payments securely.
Ship and fulfill your orders.
Provide updates, promotions, and customer support.

Lawful Basis (GDPR – EU Customers)

If you reside in the EEA, we process your Personal Information based on the following lawful grounds:

Your consent.
Fulfilling a contract with you.
Compliance with legal obligations.
Protecting your vital interests.
Legitimate business interests (without overriding your fundamental rights).

Retention

We retain your Personal Information for as long as necessary to provide our services, or until you request its deletion. For details on erasure rights, see Your Rights below.

Automatic Decision-Making

We do not engage in fully automated decision-making that significantly affects customers. However, our service provider Shopify may use limited automated systems to detect and prevent fraud (e.g., IP blacklisting, failed payment checks).

Your Rights

GDPR (EEA Residents)

You have the right to:

Access your Personal Information.
Request corrections or updates.
Request deletion or transfer of your data.

Your data may be stored/processed outside Europe, including in Canada and the U.S. Learn more: Shopify GDPR Whitepaper.

CCPA (California Residents)

You have the right to:

Know what Personal Information we hold about you.
Request corrections, updates, or deletion.
Appoint an authorized agent to exercise these rights on your behalf.

To exercise your rights, please contact us using the details above.

Cookies

Our Site uses cookies to improve your browsing experience. Cookies help us remember your preferences and analyze site performance.

Some cookies are necessary (e.g., checkout, login).
Others are used for analytics, advertising, and performance tracking.

For full details, see Shopify’s cookie policy here: Shopify Cookies.

You can manage cookies through your browser settings. Blocking cookies may limit site functionality.

Do Not Track

Currently, we do not respond to browser-based “Do Not Track” signals, due to inconsistent industry standards.

Changes

We may update this Privacy Policy from time to time. Updates will reflect changes in our practices, technologies, or for legal reasons.

Complaints

If you are unhappy with how we handle your data, please contact us first. If unsatisfied, you may escalate the complaint to your local data protection authority.